If you are having problems activating a card or pin number, please send us the following information from the backside of your prepaid card or voucher receipt:
  • The Username or Pin Number
  • The Password
  • The Control Number, which is usually a 9 digit number 
    located on the bottom-right hand corner of your prepaid card.
Required: 
Your Name:
Required: 
Your Email Address:
Required: 
Username or Pin Number:
Required: 
Password:
Optional: 
Control Number:
Please give as detailed 
an explanation as
possible of the problems
you are having today?